| California seniors and their adult children | | | | |
| now have the ability to contract with an in | | | | - What, in your opinion, might Abbey |
| home care service with a proven history of | | | | Caregivers do to improve upon their service? |
| quality care. The families and seniors that | | | | |
| contract with Abbey Caregivers (both current | | | | 83% of the surveys mailed were returned, a |
| and past clients) have rated this small | | | | return ratio far surpassing the national |
| locally owned homecare service as | | | | average of 23 to 24% return ratio. The |
| 'Excellent'. ( | | | | answers on the returned surveys were then |
| | | | compiled in a final report for Abbey |
| Through an independently issued and verified | | | | Caregivers. Seniors (and their adult |
| controlled survey of a combination of current | | | | children) readily endorsed the service |
| and past clients, Abbey Caregivers was | | | | provided by Abbey with an excellent overall |
| provided the opportunity to allow their | | | | rating. |
| customers to rate their experience with | | | | |
| Abbey. Abbey is now in the position to boast | | | | "Before we consider a company's application |
| the survey results as proof of its commitment | | | | it must meet our strict pre-requisites, and |
| to delivering an excellent service for | | | | the business must agree to our Code of |
| seniors and their adult children. | | | | Ethics," states Barbara Mascio, founder of |
| Alternatively, families may also call Senior | | | | Senior Approved Services. "It is not |
| Approved Services toll free at 877-620-6448 | | | | possible to buy your way in, you have to |
| for an unbiased report. | | | | prove that you are indeed an excellent |
| | | | service for seniors." ( and |
| Seniors Rated | | | | |
| | | | With rising costs of medical care, reports of |
| Abbey Caregivers' current and past clients | | | | elder abuse and fraud, and concerns about |
| received a survey in the mail and were asked | | | | ongoing customer support, the consumer, more |
| to complete it with their honest opinion of | | | | than ever, is demanding better information |
| the key factors relevant to a home care | | | | prior to making a decision to contract and |
| client. They were asked to rate Abbey by | | | | employ a service on behalf of self, spouse, |
| answering these questions: | | | | or loved one. |
| | | | |
| - I feel safe when alone with the caregiver | | | | Ed Morris, founder of Abbey Caregivers |
| assigned to me | | | | states, "Recognizing Senior Approved Services |
| | | | as a model for strengthening industry |
| - The administrative staff of Abbey | | | | standards, we at Abbey Caregivers decided it |
| Caregivers responds well to my unique needs & | | | | would be in our and our clients' best |
| requests | | | | interest to subject ourselves to their |
| | | | rigorous survey procedure." " We felt this |
| - The assigned aide arrives on time on the | | | | would not only help us identify ways in which |
| requested scheduled dates | | | | we could improve our services but also |
| | | | provide a credible third-party response to a |
| - Abbey Caregivers has assigned an aide that | | | | frequently-asked question: "Why should we |
| is well matched to my individual needs | | | | choose to work with your company?" |
| | | | |
| - I feel the fee and service contract is | | | | "The results exceeded our expectations." "We |
| reasonable and fair | | | | were gratified to discover the extent to |
| | | | which our clients appreciated our services, |
| - I would recommend Abbey Caregivers to other | | | | helped identify some minor areas to be |
| seniors and families | | | | improved and, on an ongoing basis, are happy |
| | | | to be referred to Senior Approved Services |
| - What, in your opinion, is the most | | | | for help and confirmation in choosing a home |
| important benefit that you receive by using | | | | health agency. |
| the services of Abbey Caregivers? | | | | |